At DCD Tools & Workwear, we value your trust and aim to make every purchase a confident one. While we stand behind the quality of our tools, equipment, and workwear, we understand that sometimes a product may need to be returned or exchanged. Our return policy is designed to make that process simple.
Items may be returned within 14 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase. Products showing signs of wear, damage, or missing components may not be eligible for a full refund.
To initiate a return, please contact our customer service team with your order details and reason for return. Once approved, you will receive instructions on how to send the item back. It’s recommended that returns be shipped using a trackable delivery service to ensure safe arrival.
Once the returned item has been received and inspected, refunds will be processed to the original payment method. Please allow 5–7 business days for the transaction to reflect, depending on your bank or payment provider.
If a replacement is preferred, our team will arrange an exchange where possible, ensuring you get the right product without delay.
Certain items, such as custom-printed workwear, special orders, or hygiene-related products, may not be eligible for return due to their nature. Details of such items are clearly stated at the time of purchase to avoid any confusion.
If an item arrives faulty or damaged, please notify us promptly with photographs and order details. We will arrange a replacement or refund as quickly as possible — ensuring that the issue is resolved to your satisfaction.
At DCD Tools & Workwear, every return is treated with care and attention, reflecting our commitment to your satisfaction and trust.
If there’s ever any uncertainty about a product or return, our support team is always here to help, so you can shop with confidence every time.